a year ago
Drew Gooden, a YouTuber, and former Vine star decided to check how big of a coverage social media mentioning can get you. Gooden tweeted at Delta Airlines regarding an unfortunate incident he had with the airlines. In hopes for significant coverage and response, YouTuber tweeted at Delta, which doesn't have the best reputation in terms of customer service. The Typical Student team learned more about the situation.
Here's what Gooden tweeted:
"Excuse me @Delta but this is outrageous. I just got sucked through the toilet hole in one of your aircrafts and am now hurtling through the sky, can I get my money back? This never happens on Southwest."
Delta's human representative quickly responded to Gooden's "issue."
How Did The Twitterverse React?
Gooden's tweet sparked a number of responses from the Twitterverse speculating how brands are using automatic responses instead of personalized ones. See the best ones below:
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